Shipping policy

Orders placed after 12pm are processed the following working day.

All delivery time frames are clarified at check out and confirmation can be found within your order email.

These time frames don’t include personalised items please allow up-to an additional 7 working days for personalisation.

Lost or Delayed Parcels

 All orders are shipped via a fully tracked service for complete transparency.

If your parcel has not arrived within the expected timeframe, please contact us within 7 days of the estimated delivery date.

Where a parcel is marked as delivered but cannot be located, we will liaise with the courier to investigate fully, including any safe place deliveries.

If a parcel is confirmed as lost, we will offer a replacement, refund, or credit note.

Please note: if a parcel has been delivered to a nominated safe place, responsibility rests with the customer.

Import duties and charges:

Import duties and taxes are not applicable if order to:

UK, Europe (except Switzerland, Croatia, Norway, Russia, Turkey and Ukraine)

Australia (for orders under $1000AUD)

USA (for orders under  $800USD)

Import duties and taxes will be the responsibility of the customers as the costs cannot be predicted and are out of our control.

If you have any questions about deliveries or special requests please contact us:
Email : sweetdreams.x@outlook.com