Personalised Orders
Personalisation Policy
Each personalised piece is carefully finished in-house to create something truly unique.
Personalisation may take up to 10 working days before dispatch, plus your selected delivery timeframe. Once completed, your order will be shipped using your chosen delivery method.
Embroidery Style
- Single letters: Bold uppercase
- Initials: Uppercase only (e.g. MC)
- Names: Capitalised (e.g. Lily)
- Dates: Format as 06.06.25
- If initials and a date are embroidered on the same cuff, the date will be placed below the initials.
Due to the bespoke nature of embroidery, slight variations in thread tone, placement, and font appearance may occur. Thread colours may appear differently depending on the fabric colour, and some letters may vary due to the chosen font style.
Please check your personalisation details carefully before completing your order. At checkout, you will be required to confirm that your spelling, names, dates and selected details are correct before placing your order.
Marketing Images
To showcase our embroidery, completed personalised pieces may be photographed before dispatch and used across our website, social media, and marketing materials. Images will only show first names or initials and will not include any other personal information.
If you would prefer your order not to be featured, please let us know at checkout.
As personalised items are made specifically for you, they are non-refundable, non-returnable and cannot be exchanged due to a change of mind, incorrect sizing, or incorrect personalisation details provided at checkout.
If your personalised item arrives faulty or there is an error made by us, please contact us within 48 hours of delivery and we will be happy to assist.