Returns & Exchanges Policy

Please notify us within 7 days of receiving your order by emailing info@sweetdreams-studio.com with your order number and reason for return or exchange. We will then guide you through the process.

Once your return or exchange has been approved, you have a further 7 days for your item(s) to reach us. Returns received outside this timeframe may be rejected.

Items must be unworn, unwashed, free from makeup, perfume and marks, with all original tags attached. All items are inspected upon receipt.

We recommend using a tracked delivery service, as we cannot accept responsibility for items lost in transit.

Personalised Orders

As personalised and embroidered items are made to order, they cannot be returned, exchanged or refunded due to a change of mind, incorrect sizing, or personalisation details entered incorrectly at checkout. If your personalised item is faulty or we have made an error, please contact us within 48 hours of delivery.

Gift vouchers and sale items are non-refundable.

International Returns & Exchanges

In addition to the above, customers outside the UK are responsible for all return postage costs unless the item is faulty or sent in error.

Any customs duties, taxes or import fees incurred during a return or exchange are the responsibility of the customer. We recommend using a tracked service, as we cannot accept responsibility for international returns lost in transit.