We ensure every Sweet Dreams order is carefully prepared and delivered with efficiency and care. 

Orders placed after 12pm are processed the following working day.

All delivery time frames are clarified at check out and confirmation can be found within your order email.

These time frames don’t include personalised items please allow up-to an additional 7 working days for personalisation.

Lost or Delayed Parcels

 All orders are shipped via a fully tracked service for complete transparency.

If your parcel has not arrived within the expected timeframe, please contact us within 7 days of the estimated delivery date.

Where a parcel is marked as delivered but cannot be located, we will liaise with the courier to investigate fully, including any safe place deliveries.

If a parcel is confirmed as lost, we will offer a replacement, refund, or credit note.

Please note: if a parcel has been delivered to a nominated safe place, responsibility rests with the customer.