Shipping Policy

Processing Times

All orders are processed Monday to Saturday (excluding bank holidays).

Please note these processing times apply before your order is shipped.

Delivery

Once your order has been dispatched, estimated delivery times are:

Delivery timeframes begin from the date your order is dispatched and are estimates only. Delays can occasionally occur due to circumstances outside our control.

Delayed & Lost Parcels

All orders are sent using a tracked delivery service.

If your parcel has not arrived within the estimated delivery timeframe, please allow a little extra time as courier delays can occasionally occur.

If your parcel has still not arrived 7 working days after the latest estimated delivery date, please contact us. We will open an investigation with the courier.

A parcel will only be considered lost once the courier has completed their investigation and confirmed that the parcel cannot be located.

Once a parcel has been officially confirmed as lost, we will offer a replacement (subject to stock availability), store credit or a refund.

We are unable to issue replacements or refunds while a parcel is still within the courier’s delivery timeframe or during an active courier investigation.

Parcels Marked as Delivered

If your parcel is marked as delivered but you have not received it, please contact us as soon as possible.

We will work with the courier to investigate. This may include checking GPS delivery data, delivery photographs and speaking with the driver.

If you have requested delivery to a safe place or nominated neighbour, responsibility for the parcel transfers to the customer once the courier has completed delivery to that location.

Incorrect Delivery Details

Please ensure your delivery address is correct before placing your order.

We cannot accept responsibility for delays, additional charges or lost parcels resulting from incorrect or incomplete delivery information provided at checkout.

 

If you have any questions about your order or delivery, please get in touch and we’ll be happy to help.