Returns & Exchanges for non personalised items only 

If you would like to return or exchange an item, please submit your request within 7 days of receiving your order using our Returns Portal via the link below.

https://sweet-dreams-pj.myshopify.com/apps/aftership-returns-center

IF YOU HAVE A FAULTY PERSONALISED ITEM PLEASE DO NOT USE THIS LINK, PLEASE EMAIL US  info@sweetdreams-studio.com for further help.

Simply enter your order details and follow the steps provided to submit your return or exchange request.

Once your return or exchange has been approved, you will have a further 7 days for your item(s) to reach us. Returns received outside of this timeframe may be rejected.

Return Conditions

All items must be returned in their original condition, with all packaging and labels as they were received. Items must be:

• Unworn and unwashed
• Free from makeup, perfume, marks or other signs of wear
• Returned with all original labels and packaging
• Unaltered from their original condition

All returned items are carefully inspected upon receipt. We reserve the right to refuse a return where an item shows signs of wear, use, damage or alteration.

Return Costs 

We deduct a £2.99 processing fee

Customers are responsible for the cost of returning their item(s). We strongly recommend using a tracked delivery service, as we cannot accept responsibility for returns that are lost in transit.

Refunds

Please allow up to 10 working days for your return to be inspected and your refund processed after it has been received by us.

Once your refund has been processed, a confirmation email will be sent to the email address associated with your order.

To start your return or exchange, please use our Returns Portal via the link below.

Personalised Orders

As personalised and embroidered items are made to order, they cannot be returned, exchanged or refunded due to a change of mind, incorrect sizing, or personalisation details entered incorrectly at checkout. If your personalised item is faulty or we have made an error, please contact us within 48 hours of delivery.

Exclusions
Gift vouchers
Sale/ Ex display and sample items
Face masks
Sleep spray 

Are all non refundable 

International Returns & Exchanges

In addition to all the above, customers outside the UK are responsible for all return postage costs unless the item is faulty or sent in error.

Any customs duties, taxes or import fees incurred during a return or exchange are the responsibility of the customer. We recommend using a tracked service, as we cannot accept responsibility for international returns lost in transit.