Personalised Orders
Personalisation Policy
Each personalised piece is carefully finished in-house to create something truly unique.
Personalisation may take up to 10 working days before dispatch, plus your selected delivery timeframe. Once completed, your order will be shipped using your chosen delivery method.
Embroidery Style
- Single letters: Bold uppercase
- Initials: Uppercase only (e.g. MC)
- Names: Capitalised (e.g. Lily)
- Dates: Format as 06.06.25
- If initials and a date are embroidered on the same cuff, the date will be placed below the initials.
We offer two standard embroidery font styles and a set range of thread colours.
Due to the bespoke nature of embroidery, slight variations in placement and overall appearance may occur. While we use our standard thread colours, the same thread colour may appear slightly different depending on the colour of the fabric it is embroidered onto.
Individual letters may also appear differently depending on the chosen font style, name and leaf wording. Our font examples are provided as a guide to demonstrate the overall style of each font; the shape and appearance of individual characters will naturally vary within that typeface.
A customer’s personal preference or perception of how a particular letter appears within their selected font does not constitute a fault and therefore does not qualify the personalised item for a refund, exchange or replacement.
By selecting your font, thread colour and personalisation details at checkout, you confirm that you are happy to proceed with your chosen options.
As personalised items are made specifically to your requirements, they are non-refundable and non-exchangeable unless the item is faulty. .
Please check your personalisation details carefully before completing your order. At checkout, you will be required to confirm that your spelling, names, dates and selected details are correct before placing your order.
Personalised items are non-refundable, non-returnable and cannot be exchanged due to a change of mind, incorrect sizing, or incorrect personalisation details provided at checkout.
If your personalised item arrives faulty or there is an error made by us, please contact us within 48 hours of delivery and we will be happy to assist.
Marketing Images
To showcase our embroidery, completed personalised pieces may be photographed before dispatch and used across our website, social media, and marketing materials. Images will only show first names or initials and will not include any other personal information.
If you would prefer your order not to be featured, please let us know at checkout.
