Personalised Embroidery Policy
Personalisation Policy
Each personalised piece is carefully finished in-house to create something truly unique.
Please allow 7–10 working days for personalisation before dispatch, plus your selected delivery timeframe. During busy periods, personalisation may take longer; any extended timeframe will be shown before you place your order.
Once completed, your order will be shipped using your chosen delivery method.
Embroidery Style
- Single letters: Bold uppercase.
- Initials: Uppercase only, e.g. MC.
- Names: Capitalised, e.g. Lily.
- Dates: Written in the format 06.06.25.
- Names or initials with a date on the same cuff: The date will be placed underneath.
We offer two standard embroidery font styles and a set range of thread colours.
Fonts, Sizing and Placement
The length of your chosen wording affects the space required for embroidery. Longer names or wording may need slightly smaller or narrower lettering to fit neatly within your selected placement.
Our font examples demonstrate the overall style of each font. Individual letters will have different shapes within that typeface, and the overall appearance may vary depending on the wording and number of characters selected.
A personal preference about the shape or appearance of a particular letter does not, by itself, constitute a fault, provided the embroidery matches your selected font, confirmed personalisation details and the product description.
Due to the bespoke nature of embroidery, slight variations in placement and appearance may occur. These variations do not affect your rights where an item is faulty or not as described.
Thread Colours and Fabric
The same thread colour may appear slightly different depending on the colour of the fabric it is embroidered onto. Lighting and screen settings can also affect how colours appear.
Light gathering or puckering can occur around embroidered areas. Significant distortion, fabric damage or poor-quality stitching will be assessed separately and will not automatically be treated as a normal characteristic of embroidery.
Checking Your Details
Please check your spelling, names, initials, dates, font, thread colour and selected placement carefully before completing your order.
At checkout, you will be required to confirm that your personalisation details are correct and that you are happy to proceed with your selected options.
We will use the details confirmed at checkout, applying the embroidery style and formatting described above.
Returns and Exchanges
As personalised items are made specifically to your requirements, they cannot be returned, refunded or exchanged because of a change of mind, an unsuitable size where the item matches the size ordered and description, or incorrect personalisation details supplied by you at checkout.
This does not affect your statutory rights if your item is faulty, not as described or incorrectly personalised by us.
Faults or Errors
If your personalised item arrives with a fault, or we have made an error with your personalisation, please contact us as soon as possible, ideally within 48 hours of delivery. Please include your order number, a description of the issue and clear photographs to help us assess it promptly.
Reporting an issue after 48 hours does not affect your statutory rights.
We will review the issue and arrange an appropriate remedy in accordance with your consumer rights.
Marketing Images
To showcase our embroidery, completed personalised pieces may be photographed before dispatch and used across our website, social media, and marketing materials. Images will only show first names or initials and will not include any other personal information.
If you would prefer your order not to be featured, please let us know at checkout.
